Shipping policy
Where we ship
The contiguous United States only. We do not currently ship to Alaska, Hawaii, US territories, or internationally. Contact us for a quote to those destinations.
Lead times
Saunas are made to order. Typical production and delivery time is 4 to 12 weeks depending on model and manufacturer. The estimated lead time for your specific product is shown on the product page and confirmed in your order confirmation.
If we cannot ship within the stated timeframe, we will notify you with a revised shipping date and your right to cancel for a full refund. If we cannot provide a revised date, you may cancel for a full refund at any time before shipment.
How your sauna ships
Saunas ship by LTL freight on a pallet, not by parcel carrier. The freight carrier will contact you to schedule a delivery appointment. Someone 18 or older must be present to receive and sign for the delivery.
Please make sure the delivery address is accessible to a full-size freight truck. If your site has narrow access, a steep driveway, or other constraints, tell us before you order so we can arrange appropriate equipment.
Delivery service levels
- Curbside — the carrier lowers the pallet at the curb or end of your driveway. You are responsible for moving it from there. A sauna pallet can exceed 500 lbs; plan for help and equipment.
- Threshold — placed inside the first dry area, typically a garage.
- White glove — brought to the room of your choice, unpacked, and packaging removed. Assembly and installation are typically not included.
The service level included with your order is stated on the product page. Upgrades are available — ask before ordering.
Inspection at delivery — please read
This is the single most important step in your delivery, and it protects you.
Before you sign the delivery receipt or bill of lading:
- Inspect the pallet, crating, and shrink wrap thoroughly. Walk all sides.
- Photograph the shipment while it is still on the truck or before the driver leaves, whichever is possible.
- Note any damage on the delivery receipt before signing — including anything minor. If the packaging is crushed, torn, punctured, or the shrink wrap is compromised, write it down. If you cannot fully inspect, write "possible concealed damage — subject to inspection" next to your signature.
Signing a clean delivery receipt is a legal statement that the shipment arrived undamaged. Once signed clean, freight carriers routinely deny damage claims, and we may be unable to help.
If the shipment is visibly and significantly damaged, you may refuse delivery. Note the reason on the delivery receipt, refuse it, and contact us the same day. We will arrange a replacement at no cost to you.
Concealed damage
If you discover damage after delivery that was not visible at the time:
Report it to us in writing within 5 business days of delivery, with photographs of the damage and of the original packaging. Keep all packaging until the claim is resolved — carriers may require inspection.
Claims reported after 5 business days, or on shipments signed for clean with no notation, may be denied by the carrier and cannot be guaranteed.
Freight claims
We coordinate freight damage claims with the manufacturer and carrier on your behalf. The manufacturer, as shipper of record, typically files. We will keep you informed and pursue resolution — replacement, repair, or refund depending on the damage and the manufacturer's determination.
Missed appointments and additional fees
Carriers charge for redelivery, storage, and reconsignment. If you miss a scheduled appointment, refuse a shipment that is not damaged, or provide an incorrect or inaccessible address, those fees are your responsibility and may be deducted from any refund.
Address changes
Contact us immediately. Once a shipment is in transit, address changes incur a carrier reconsignment fee and may not be possible.
Not included
Prices do not include installation, electrical work, permits, site preparation, or removal of existing equipment. Most saunas require a dedicated circuit — please consult a licensed electrician before ordering.